Shipping policy

1. Delivery Areas

We currently ship to Belgium and all countries within the European Union.

For deliveries outside these regions, please contact us before placing your order.

2. Order Processing

All orders are processed within 1 to 3 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

3. Estimated Delivery Time

Delivery times may vary depending on your location and our logistics partners.

On average, orders are delivered within 5 to 10 business days.

Please note that these timeframes are estimates and may be slightly affected by high demand, logistics constraints, or carrier delays.

4. Shipping Costs

Shipping fees are calculated at checkout and may vary based on:
- your delivery address  
- the size and weight of your order  
- any ongoing promotions (e.g. free shipping offers)  

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

This allows you to follow your package in real time.

6. Delivery Delays

We are not responsible for delays caused by:
- postal services or carriers  
- customs procedures (if applicable)  
- external factors such as strikes or weather conditions  

That said, we are always here to help if any issue arises.

7. Lost or Damaged Packages

If your package is lost or arrives damaged:

- Please contact us within 7 days of the estimated delivery date  
- We will initiate an investigation with the carrier and work toward a suitable solution  

8. Contact

For any questions regarding your order, feel free to contact us:

Email: havenpaws21@gmail.com